Products / Call center

Business hours call routing

business hours call routing. Answer the phone with an IVR, an AI receptionist, or a live queue, and keep the recording and the outcome.

How it works

  1. Set the hours, the IVR menu, and where a call goes after hours.
  2. A caller can reach a queue or ring group, or the AI receptionist can take the lead.
  3. The recording and the outcome stay with the call.
business hours call routing puts the visit on the board, sends it to the nearest technician, and blocks a time that is already taken.
AI voice agent

What you can do

  • Call flows

    Route calls by your hours and the menu the caller hears.

  • AI receptionist

    The voice agent can take the lead and hand off a booking. The phone system is separate from that agent.

  • Queues

    Ring a group or hold the caller for the next person.

  • Recordings

    Keep the recording and see what happened on the call.

  • Numbers

    Use voice numbers on Twilio or Telnyx.

Questions

What is business hours call routing?

Answer the phone with an IVR, an AI receptionist, or a live queue, and keep the recording and the outcome.

How does Call center work?

Set the hours, the IVR menu, and where a call goes after hours. A caller can reach a queue or ring group, or the AI receptionist can take the lead. The recording and the outcome stay with the call.

How do I start?

Create a ServiceFlow Pro account and use Call center on a real job. For shops whose front desk is a missed call and a voicemail nobody checks.

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