Products / Messaging

Field service messaging app

field service messaging app. Keep SMS and email on one customer thread, next to the job and the estimate, instead of in a personal phone.

How it works

  1. Open the customer’s thread instead of a personal phone.
  2. Reply by text or email. Texts go through Twilio or Telnyx.
  3. The conversation stays on the customer, the job, and the estimate.
field service messaging app keeps the text or the email on the customer, next to the job and the estimate.

What you can do

  • One timeline

    SMS and email for a customer sit in one thread.

  • On the job

    The thread is also on the job and the estimate, so the office does not hunt for it.

  • Texting

    Send and receive SMS through Twilio or Telnyx.

  • Email

    Send from the company inbox, not a personal account.

  • Templates

    Start from the reply you send every day, then edit it.

Questions

What is field service messaging app?

Keep SMS and email on one customer thread, next to the job and the estimate, instead of in a personal phone.

How does Messaging work?

Open the customer’s thread instead of a personal phone. Reply by text or email. Texts go through Twilio or Telnyx. The conversation stays on the customer, the job, and the estimate.

How do I start?

Create a ServiceFlow Pro account and use Messaging on a real job. For offices that lose the conversation when it moves from text to email.

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